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FAQS

Q: How can I reach someone regarding CourtTrax pricing?

A: Please contact Client Services, who can discuss with you your needs for court records information, and can assist with details about program prices. To reach us please click here.

Q: How do I set up a CourtTrax Name Alert?

A: Using the CourtTrax Application Screen, conduct a name search. At the top of the Name Search Results page click on the “Alerts” icon. Click on the frequency in which you would like CourtTrax to run the name search and “Alert” you to any new cases in which the party becomes involved. Enter the email addresses of any additional email recipients you would like to receive the “Alert” and click “Submit”.

Q: How can I determine how far back electronic records go in each court?

A: The “start” date for electronic records or how far back electronic records go in each court varies. The “Help” menu on the CourtTrax application under each state provides the “start dates” for each CourtTrax court.

Q: Which courts does CourtTrax cover?

A: To determine which courts are presently addressed by CourtTrax, go to the “Tool Bar” on the CourtTrax Application Screen, and look under “Courts.” You will see displayed all the states and courts CourtTrax covers.

Q: What makes CourtTrax the best court records search service available today?

A: CourtTrax connects to each court, in real-time, to retrieve court data directly from that court at the time that you run your search. We do not search (aged) data bases or other potentially corrupt data sources from the Big Data Warehouses. EVERYONE knows how old and inaccurate that data can be. We get real court data from the court and provide it to you un-altered. We only provide accurate, real-time data to our customers.

Q: How does the registration process work?

A: It’s easy! Simply fill out the on-line registration form and hit Submit when complete. Our secure form is transmitted to our secure server, where it is held while our Customer Support staff verifies your information and approves your registration. They then promote it through to completion, sending you Log On credentials and a Quick Start Guide to help you get started searching court records. Your credit card information is ‘locked up’ in our secure off-line server and is only accessed when we bill your account. You can withhold your card info and call it in to us if you are uncomfortable submitting it on-line.

Q: How much does CourtTrax cost to use?

A: CourtTrax only charges for each completed search; individual search costs range from free to $39.00. Most searches cost between $1.00 – $3.00. You will have access to our full price list by using the Pricing link at the top of the search form when you log in.

Q: Why Credit Card Information?

A: All accounts are secured with a credit card. For most businesses, we send an invoice at the end of each month. We will charge your credit card if we do not receive payment from you on your account within 30 days of the invoice date. Searches for all non-business accounts are charged to the credit card the day the search is performed.

Q: Which courts are available?

A: CourtTrax provides access to all Federal District court records, and all Federal Bankruptcy cases. CourtTrax also provides access to courts in 15 states, and many other district and municipal courts. Our full list of available courts is available from a link at the top of the search form titled Courts.

Q: Which court documents are available?

A: CourtTrax provides document research and retrieval services nationwide, not just from the courts we access electronically. We also provide electronic access to court documents where the courts make the documents available on-line.

Q: What is the difference between a Business and Personal account?

A: A business account is secured by a credit card but billed at the end of the month. A personal account is secured by a credit card but searches are charged to the card as the searches are run.

Q: Can I share search results with my friends?

A: Absolutely! You can share your search results with your co-workers using the Shared Searches function on the app. Or, if you have a personal account, you can print your search results as a PDF and e-mail it right from the CourtTrax app. You can also post a link to your search results to your FaceBook account. There are many ways to share CourtTrax search results. The court records being accessed are considered public record information.

Q: Who else knows what names I am searching?

A: No one can tell what searches you have run as a matter of the CourtTrax Privacy Policy. Otherwise, it takes a court order.

Q: What is CourtTrax Privacy Policy?

A: CourtTrax does not provide your company or personal information to any of our partners, at any time for any reason.

Q: Why advertising on the forms?

A: We have partners who pay us to provide their sponsorship information (ads) on our search set up and search results forms. This is one way for us to lower the cost of our service to you.